Refund & Return Policy
At Dubai Curtain, every order is handled with care — whether it’s ready-made curtains or fully custom window treatments. Because many of our products are tailored to your space, we want to clearly explain how returns and refunds work.
Custom-Made Products
Most of our curtains, blinds, and motorized systems are made to measure based on your selected fabric, size, and design. For this reason, custom-made items cannot be returned or refunded once production has started.
Before we begin manufacturing, we confirm measurements, fabric choices, and specifications with you to avoid any misunderstandings. We strongly encourage customers to double-check details during the consultation stage.
However, if there is a manufacturing defect or installation issue caused by our team, we will fix it at no additional cost.
Ready-Made Products
Ready-made items may be eligible for return within 3 days of delivery, provided:
The product is unused
It is in original condition and packaging
It has not been altered, installed, or damaged
Once we receive and inspect the item, we will confirm eligibility for a refund or exchange.
Installation Services
Installation fees are non-refundable once the service has been completed. If there is an issue with the fitting, please inform us within 48 hours so our team can resolve it promptly.
Order Cancellations
Orders can only be cancelled before production begins. If materials have already been cut or prepared, cancellation may not be possible. In such cases, partial charges may apply to cover material costs.
Refund Process
If a refund is approved, it will be processed using the original payment method. Depending on your bank or payment provider, it may take several business days to reflect.
Need Help?
If you have concerns about your order, please contact us directly. We believe in fair solutions and clear communication. Our goal is not just to sell curtains — it’s to build long-term relationships with our customers.